| Category | ROs | Revenue | % of total | GP% | Avg RO |
|---|---|---|---|---|---|
| Maintenance ▼ | 82 | $41,230 | 22.0% | 61% | $503 |
|
Top services in this category
Top customers (this category)
Maintenance is your highest-volume category (82 ROs) and your fourth-highest GP%. Most reliable revenue stream — recurring, predictable, and the lowest customer-acquisition cost since these are mostly returning customers.
| |||||
| Brakes ▼ | 38 | $33,740 | 18.0% | 58% | $888 |
|
Service breakdown
Top makes in this category
Brake jobs are your highest avg-RO category at $888. Watch the 58% GP — slightly below ideal for brake work. Likely opportunity in vendor pricing on rotors (NAPA vs WorldPac comparison would help).
| |||||
| Diagnostics | 42 | $26,240 | 14.0% | 68% | $625 |
| Tires & alignment ▼ | 29 | $22,490 | 12.0% | 42% | $776 |
|
Service breakdown
Why the 42% GP is below avg
Tire cost markup1.24× (industry: 1.50×)
VendorDiscount Tire direct
Alignment GP78% (healthy)
Tires are dragging the category down. If you bumped tire markup to industry-standard 1.40× you'd add ~$2,300 in margin on the same 14 ROs without changing volume. Alignment service is fine.
| |||||
| Engine | 14 | $20,610 | 11.0% | 55% | $1,472 |
| Drivetrain | 11 | $16,870 | 9.0% | 53% | $1,534 |
| Electrical | 12 | $13,120 | 7.0% | 62% | $1,093 |
| Other | 20 | $13,100 | 7.0% | 50% | $655 |
| Total | 198 | $187,400 | 100% | 56.8% | $945 |
Every dollar discounted is a dollar of straight margin. Most shops have $10K–$30K/yr disappearing into comps and good-customer pricing without anyone tracking the pattern. This report shows you who's giving them, who's getting them, and the monthly trend.
Days from RO open to completed. Completed to paid. Bay utilization patterns. Which categories of work take longest. Where your throughput is bleeding — and which fix would unlock the most capacity.